Building, customizing and maintaining database systems designed to receive, process, and track claims, prepare letters and labels, create reports and payout distributions;

Receiving and scrubbing millions of records in a variety of data formats and media submissions;

Working with a number of search vendors, based on Settlement requirements, who assist in locating Class members and beneficiaries;

Disseminating hundreds of thousands of related pieces of correspondence on various settlements, including notices of pendency, settlement notices, claim forms, benefit statements or refund forms, deficiency and rejection letters, coupons, vouchers and checks;

Coordinating small to multi-million dollar media campaigns including identifying Class or industry specific publications, reach and demographic analyses, placement of summary notices, and website development to target certain demographic populations;

Managing call center activities including maintenance of toll-free numbers, oversight of customer service representatives, with bilingual and hearing-impaired (TTY/TDD) capabilities, customized scripts, training and 24-hour support;

Scanning/imaging of hardcopy correspondence including the configuration of scanning software to work with proprietary systems and setup of optical character recognition (OCR) of key data and barcoded information;

Conducting operational reviews, including testing and auditing services for troubled settlements;

Converting or uploading large data files from banks and institutional investors containing information for individual class members, encompassing a variety of layouts, formats and platforms;

Performing distribution functions including coupons, vouchers and checks, accounting and reconciliation of monthly bank statements, and tax reporting.