Quality Assurance
CCS employs rigorous quality control procedures. Our Director of Quality Assurance works with our Project Managers in documenting and augmenting everyday quality processes that are exercised in all phases of our work. Some of these steps include:

	Overseeing of mailing lists and the timely, accurate distribution of printed material disseminated to Class members
	Maintaining oversight of phone operators to provide accurate information
	Ensuring accurate data capturing
	Ascertaining proper capture and usage of electronically filed data
	Evaluating data received from all forms
	Paying careful attention to Class Period dates claimed by Class Members
	Testing of calculation formulas
	Understanding documentation requirements and surrogate procedures
	Determining who is filing the claim or opt-out
	Eliminating any "overlapping" or duplicative data between claims and opt-out requests.

Additionally, online validations for entering transactional data are incorporated into our systems and are customized to accommodate project specifics (e.g. variances based on defined parameters).

CCS also produces exception reports to check the data for each Settlement, including an in-depth review to identify duplicative claim and overlapping data.

Our acclaimed QA Department is integral to our reviews of settlements administered by competitor firms.